Without a doubt, the worst company I have every dealt with. Genuinely. I have never been so frustrated with a company, ever! Customer service is shocking, I wish I'd read the other reviews before I ordered as others seem to feel the same. I'm massively out of pocket after dealing with this company
Can't find. Signs for different company. Seems to be closed. No sign with the company name outside of the building. Called during "normal business hours" at 16:02 and got an automated message saying I was calling outside of normal business hours. Didn't see anyone in the windows or on premises. If the place is genuinely open, then I stand by my 1 star review.
I'm really disappointed with the level of service provided by Direct Office Supply.During the intial stages of enquiry of one of their products, the customer service was slow and unresponsive, taking well over what I would consider to be a reasonable time to place an order and recieve an invoice.When finally placing an order with Direct Office Supply, the delivery service was abysmal. Despite calling over 4 times and emailing (in which there was no response) no one called to set a time and date for delivery, desipte having confirmation from the telephone call that a phone call would be recieved from the warehouse to confirm such a thing.After finally making some progress of finally getting a date for delivery, yet again there was no phonecall from the delivery team confirming a time and said product was not delivered and the follow up email was not responded to.I'm still awaiting delivery and contact from the delivery team. A service I will surely not use again and would not recommend to others.
Customer Service is appalling!!!Ordered a combination unit (bookcase with drawers/glass doors) which the website said would be delivered within 3 working days. As I'd not had any communications, on the 3rd day I phoned and, on the 5th try, someone finally picked up the phone and told me they would send me an email with delivery information. Needless to say this never happened. We're now on the 4th day, which in itself is not too much of an issue but, I've tried contacting customer services via phone, email and Facebook and have not been able to reach anyone.Right now, it looks like I won't be getting that unit at all and can only assume getting a refund from this outfit will be another epic issue!!!STAY AWAY PEOPLE...!!!
Great service. Delivered in record time in spite of snowy conditions & when I complained about an issue with the chair (despite it being our fault for not assembling correctly) they arranged a pick up straight away... no questions asked. Dependable, trustworthy & they really do care.
Direct Office Supply is a UK Furniture Store based in East Kilbride, Scotland. Direct Office Supply is located at 3b, Kelvin South Business Park, Langlands Dr, East Kilbride, Glasgow G75 0YY, UK.
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