Went on today Jan 18th to book a holiday for 4 people. Woman was rude, unhelpful and customer service was shocking. She basically told us to go away and book ourselves online. She was extremely abrupt then told us her customer had came in told us to go to another desk. We left with no helpful information and no holiday booked. I wont set foot on the place again. Terrible service
At last on our way to Jamaica booked with Barrhead travel East Kilbride and that's where we went wrong. Firstly they were all over you to book once booked that's where it ends. They sold us a cruise and when we got our ticket information the wrong destinations then we were told to book our seats on the wrong date so when we went to book them the ones we wanted were all gone. Having made a complaint to the manager this was swept aside her staff could never make these mistakes until we produced written evidence in the member of staff a own handwriting still brushed away. Finally we wrote to customer service and yep again nothing. Absolute shambles would never use this branch or company again. Good luck to anyone who does.
All holidays booked so far have proved excellent buys. Staff are always most helpful and professional. Nothing to complain about. Wouldn't go anywhere else.
The customer service is fantastic, book with them all the time, Hugh is especially good, and so helpful.
If you go here ask for Hugh he is brilliant his customer service is outstanding and he knows what he is doing nothing is to much trouble. He was the only reason I booked found him to be honest , knowledgeable and patient. would have no hesitation in booking with him again.
Barrhead Travel East Kilbride is a UK Travel Agency based in East Kilbride, Scotland. Barrhead Travel East Kilbride is located at Kingsway, East Kilbride, Glasgow G74 3DS, UK.
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